Managing your fleet should be an “always on” experience. Whether you’re updating software on the in-cab device on a truck that’s in for maintenance, or troubleshooting one that’s halfway across the country at a rest stop, those devices should stay reachable.
Esper is a platform designed for a mobility-first future – but it’s also purpose-built for the challenges distributed and geographically dispersed fleets pose today. And when your mission-critical device is attached to a rolling 80,000-pound asset, staying connected is critical. When Esper worked with Summit Trucking on its in-cab tablets, we were able to create a solution to remotely control the content, configuration and compliance policy of those devices as long as they remain connected to the internet.
Whether they’re logging miles, scanning in forms or being used for route optimization, in-cab tablets are a mission critical tool for drivers. Esper’s robust management ensures that Summit’s devices only display the applications and content specifically approved for use, keeping distractions on the road at a minimum. Hardened security ensures that unauthorized content or applications can’t be installed, and system settings are locked in place – if a device leaves a designated work area, Esper’s geofencing can alert you and lock the system down. If a driver encounters an issue with a device, a technician can use Esper instantly view and control the tablet from anywhere on earth, then troubleshoot the issue – or even generate a live debugging report for the development team. When applications or content are updated, Summit can easily send an update to those devices with confidence, and watch progress in real time as the update is deployed to the fleet. If devices don’t receive the update or fail to install it, Esper notifies the relevant team members so that the exception can be managed.
With Esper, Summit has peace of mind that those devices will behave in the way they were meant to, and that they’ll always be reachable and ready to update. But Esper’s other impacts are just as noteworthy. With Esper, Summit Trucking cut its device enrollment times by 90%. That’s not a typo. That’s because Esper takes the kitting and enrollment process for your dedicated devices and makes them no more complicated than enrolling and managing a corporate smartphone.
Unlike the tools for managing smartphones, though, Esper’s platform is designed for dedicated device fleets and their unique demands. For Summit Trucking, that means a highly reliable and secure way to manage devices in trucks across the country. It also means supply chain flexibility: Summit was able to switch from a specialty ruggedized tablet to a consumer grade Android device that still met the right standards for durability. And by adding Esper, the reliability, reachability and updatability of those mission critical devices was greatly increased.
Get the visibility and control of a platform purpose-built for dedicated devices in mission critical roles. If enrolling, managing and updating your fleet devices remotely at scale feels like a pipe dream, come chat with us at Esper. We enable solutions for deployments of a hundred devices or deployments of hundreds of thousands. OEMs and resellers interested in opportunities to build or sell devices with Esper on board can also reach out to our partner team.